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ATI : Haryana Institute of Public Administration (HIPA), Gurugram

Course : Good Governance, Public Service Delivery, Karamyogi Competencies, Behaviour Skills for GROs

 
23-Oct-2026
23-Oct-2026
50 Participants
52 Participants
₹ 75,000
₹ 75,000

HARYANA INSTITUTE OF PUBLIC  ADMINISTRATION : GURGAON

    One Day Training Programme on

Good Governance, Public Service Delivery, Karamyogi Competencies, Behaviour Skills for GROs (CPGRAMS, CM’s Window, RTS Act, Haryana, etc.) for Newly Recruited Patwaris of Hansi District at DTC, Hisar on 23.10.2026

Time

Topics

Name of the Speaker

09.00-10.00 a.m.

Registration

DTC, Hisar

10.00-11.15 a.m.

Good Governance and Citizen Centric Administration

  1. Citizen Centric Administration
  2. Public Service Ethics
  3. Competency Development

Sh. A.C.Sharma

Former Principal,

DTC, Gurugram

11.15-11.45 a.m.

Tea Break

 

11.45-01.00 p.m.

Behavioural Skills for Public Officials

  1. Empathy in addressing the Public Grievances
  2. Attitudes and Behaviour in addressing the Public Grievances
  3. Feed-back skills and addressing public grievances

Sh. A.C. Sharma

01.00-02.00 p.m.

Lunch Break

 

02.00-03.15 p.m.

Sevottam Framework for Service Delivery

  1. Sevottam Framework
  2. Right to Service Act

Karamyogi Competency Model for Public Officials

  1. Karamyogi Competency Model for Modern Governance

Sh. Shiv Prasad Sharma,IAS(Retd.)

Project Associate,

Sevottam Cell, HIPA, Ggm

 

03.15-03.30 p.m.

Tea Break

 

03.30-04.45 p.m.

Sevottam Framework for Service Delivery

  1. CM’s Window (State Grievance Redressal Portal)
  2. CPGRAMS

Sh. Shiv Prasad Sharma

04.45-05.00 p.m.

Question-Answer Sessions

Sh. M.K.Midha,IAS (Retd.)

Consultant, Sevottam Cell

Sh. Shiv Prasad Sharma

Dr. Aarti Dudeja

In-charge, Sevottam Cell

 




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