ATI : Mahatma Gandhi State Institute of Public Administration (MGSIPA),
Course : Sevottam Training from 15th to 16th October, 2026 at Sangrur by RC Patiala (Batch-02nd)
SCHEDULE
Two-day training programme on “Sevottam – Delivery of Quality Public Services” from 15th to 16th October, 2026 at Auditorium Hall, DC Office, Sangrur sponsored by DARPG, Government of India.
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Day – 1st (15th October, 2026) Thursday
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Time |
Name of Topic |
Name of Faculty / Speaker
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09:30 AM to 10:00 AM |
Registration
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10:00 AM to 10:15 AM |
Introduction & Importance of Training |
Sh. Amarjeet Singh Sodhi, Project Coordinator, MGSIPA Regional Centre Patiala |
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10:15 AM to 10:30 AM |
Objectives of the training programme |
Smt. Inderbir Kaur Mann, PCS, Regional Project Director, MGSIPA Regional Centre Patiala |
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10:30 AM to 11:30 AM |
Concept of Sevottam (Citizen Charter, Right to Service Act & Grievance Redressal Mechanism) |
Sh. Jagdeep Singh Sidhu, HoD (ECE), Government Polytechnic College, Badbar (Barnala) |
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11:30 AM to 11:45 AM |
Tea Break |
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11:45 AM to 01:00 PM |
Good Governance and Citizen Centric Administration |
Sh. Jagdeep Singh Sidhu, HoD (ECE), Government Polytechnic College, Badbar (Barnala) |
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01:00 PM to 02:00 PM |
Lunch Break |
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02:00 PM to 03:00 PM |
Positive attitude towards delivery of quality services and public grievance redressal |
Prof. Kamlesh Mohindroo, HoD (Retd.), Psychology Dept., Govt. College for Girls, Patiala |
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03:00 PM to 03:15 PM |
Tea Break |
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03:15 PM to 04:15 PM |
Integrity and good behavioural conduct towards citizens / services recipients |
Prof. Kamlesh Mohindroo, HoD (Retd.), Psychology Dept., Govt. College for Girls, Patiala |
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Day – 2nd (16th October, 2026, 2026) Friday
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Time |
Name of Topic |
Name of Faculty / Speaker
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10:00 AM to 10:15 AM |
Review of Day – 1st |
Sh. Amarjeet Singh Sodhi, Project Coordinator, MGSIPA RC Patiala |
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10:15 AM to 11:30 AM |
Citizen Centric Services and their delivery channels like e-sewa portal, Sewa Kendras, Fard Kendras, Saanjh Kendras |
Sh. Satish Kumar Bansal, District Technical Coordinator (E-Governance), Sangrur |
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11:30 AM to 11:45 AM |
Tea Break |
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11:45 AM to 01:00 PM |
Working of Public Grievance Redressal System (PGRS), Punjab |
Sh. Satish Kumar Bansal, District Technical Coordinator (E-Governance), Sangrur |
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01:00 PM to 02:00 PM |
Lunch Break |
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02:00 PM to 03:00 PM |
Visit to Sewa Kendras, Fard Kendras, Saanjh Kendras
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Sh. Amarjeet Singh Sodhi, Project Coordinator, MGSIPA Regional Centre Patiala |
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03:00 PM to 03:15 PM |
Tea Break |
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03:15 PM to 04:15 PM |
Punjab Right to Service Act : The Punjab Transparency and Accountability in Delivery of Public Service Act, 2018 |
Sh. Yash Paul Manvi, Assistant Director (Retd.), Punjab School Education Department
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04:15 PM to 04:45 PM |
Group Discussion and Test / Multiple Choice Questions (MCQs) |
Sh. Amarjeet Singh Sodhi, Project Coordinator, MGSIPA Regional Centre Patiala |
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04:45 PM to 05.00 PM |
Feedback and Valediction
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Smt. Inderbir Kaur Mann, PCS, Regional Project Director, MGSIPA Regional Centre Patiala / Sh. Amarjeet Singh Sodhi, Project Coordinator, MGSIPA Regional Centre Patiala |
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