Date

Time

Topics

Facilitator/s

   30.09.2026

9.30-10.00  

Registration and Introduction and course briefing

Smt. NidhiSakalle

Course Director

10.00-10.55

Sevottam Framework for citizen-centric public service delivery

Smt. NidhiSakalle

11.00 - 11.05

Chair Yoga

11.05-12.00

C.M. Helpline

Mr. Vishal Parasar

12.00-01.00

CPGRAMS  & Integration with CM Helpline

Samadhan Online, Samadhan One day

  Mr. Vishal Parasar

01.00-02.00

Lunch

02.00-02.05

Chair Yoga

02.05-03.00

Behavioural Skills for Public Officials

Dr.O.P.Dwivedi

03.05-03.50

M.P. Public Service Delivery Guarantee Act 2010 – A Small Steps, Big Impact: Becoming change agents in Public Service Delivery

Mr. Rajendra Jain

03.50-04.00

Lunch

04.00-04.05

Chair Yoga

04.05-05.00

Good Governance and Citizen Centric Administration

  Mr. Rajendra Jain

5.00 – 5.30

Valediction