Date

Time

Topics

Facilitator/s

17.09.2026

9.30 -10.00

Registration and Introduction and course briefing

Smt. NidhiSakalle

Course Director

10.00 – 10.55

 Sevottam Framework for Service Delivery

Smt. NidhiSakalle

10.55 -11.00

Tea

11.00 - 11.05

Chair Yoga

11.05 -01.00

Good Governance and Citizen Centric Administration &

e- Governance

Dr Manoj kumar Jain

Head, Centre for HR and Technology, Atal Bihari Vajpayee School of Good Governance 

01.00 -02.00

Lunch

02.00 -02.05

Chair Yoga

02.05-03.50

M.P. Public Service Delivery Guarantee Act 2010 – A Small Steps, Big Impact: Becoming change agents in Public Service Delivery

Mr. Shiv Mohan Soni

State Public Service Manager

03.50-04.00

Tea

Mr. Shiv Mohan Son

04.00-04.05

Chair Yoga

04.05-05.00

Direct Trainer Skills & Lecture Method

Nidhi Sakalle

18.09.2026

10.00 to 10.55

C.M. Helpline 181 Introduction and Background, Grievances, Appeals and Their Resolution

Mr.Vishal Parasar

Sr.Consultant

CM Helpline

11.05-12.00

C.M. Helpline -Introduction and Background, Grievances, Appeals and Their Resolution  &  CM Jansewa/ CM Jan kalyanAbhiyan

Mr.Vishal Parashar

12:00 to 01:00 

C.M. Helpline – Technical session

Mr.Vishal Parasar

02.05-03.00

CPGRAMS

Integration of CPGRAMS and CM Helpline

Mr.Sandeep Asthana

Director CM Helpline & State Nodal Officer CPGRAMS

03.00 -03.50

Samadhan  Online ,Samadhan One day

Mr.Sandeep Asthana

04.05-4.55

Cyber Security

Hemraj Singh Chouhan

Cyber Expert

5: 00 – 5:30

Behavioural Skills for Public Officials

Smt. NidhiSakalle

5:30 – 5:45

Valediction

Smt. NidhiSakalle

Course Director