ATI : Mahatma Gandhi State Institute of Public Administration (MGSIPA),
Course : Sevottam training from 5 to 6 October 2026 at Ferozepur by RC Bathinda
Mahatma Gandhi State Institute of Public Administration, Punjab.
Regional Centre Bathinda
Schedule
Of
Two-Days Training Programme on “Sevottam” on dated 05th and 06th October 2026 at Ferozepur.
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1st Day (05-10-2026)
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Time |
Name of Topic |
Name of Speaker / Faculty |
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9.30 to 10.00 |
Registration |
Office Staff MGSIPA Regional Centre, Bhatinda |
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10.00 to 11.00 |
Inauguration, Introduction and objectives of the programme |
Sh. Mandeep Singh, Regional Project Coordinator, MGSIPA Regional Centre, Bhatinda
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11.00 to 11.15 |
Tea Break |
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11.15 to 12.15 |
Concept of Sevottam(Citizen Charter, Right to Service Act& Grievance Redressal Mechanism) |
Sh. Varun Bansal Advocate District Court Bathinda |
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12.15 to 1.15 |
Working of Public Grievances Redressal System(PGRS),Punjab |
Sh. Harish Kumar, District Technical Coordinator, Ferozepur
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1.15to 2.00 |
Lunch Break |
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2.00 to 3.00 |
Citizen Centric Services and their delivery channels like
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Sh. Harish Kumar, District Technical Coordinator, Ferozepur. |
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3.00 to 3.15 |
Tea Break |
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3.15. to 4.15 |
Field visit (Visit to Sewa Kendra, Sanjh Kendra and Fard Kendra) |
Sh. Mandeep Singh, Project Coordinator MGSIPA Regional centre Bathinda & Sh. Rattan Kumar Accounts Clerk, MGSIPA Regional centre Bathinda.
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2nd Day (06-10-2026)
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Time |
Name of Topic |
Name of Speaker / Faculty |
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9.30 to 10.30 |
Good Governance and Citizen Centric Administration |
Dr. Harish Sharma, Principal (Retd.), SBS Govt. College, Kotkapura. |
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10.30 to 10.45 |
Tea Break |
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10.45 to 12.00 |
Punjab Right to Service Act: The Punjab Transparency and Accountability in Delivery of Public Service Act,2018 and its rules 2021 |
Sh. Varun Bansal Advocate District Court Bathinda |
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12.00 to 1.00 |
Positive Attitude towards delivery of quality services and public grievance redressal |
Dr. Harish Sharma, Principal (Retd.), SBS Govt. College, Kotkapura. |
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1.00 to 1.45 |
Lunch Break |
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1.45 to 2.45 |
Integrity and good behavioural conduct towards citizens/service recipients and group activities etc. |
Dr. Harish Sharma, Principal (Retd.), SBS Govt. College, Kotkapura. |
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2.45 to 3.00 |
Tea Break |
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3.00 to 4.00 |
Feedback, Multiple Choice Questions (MCQs) test & Valedictory |
Sh. Om Parkash, Regional Project Director, MGSIPA Regional Centre, Bhatinda And Sh. Mandeep Singh, Regional Project Coordinator, MGSIPA Regional Centre, Bathinda
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Uploaded Photographs
