Time

Topics

Name of the Speaker

09.00-10.00 a.m.

Registration

 HIPA

10.00-11.15 a.m.

Good Governance and Citizen Centric Administration

1. Citizen Centric Administration
2. Public Service Ethics

Sh.M.K.Midha,IAS (Retd.)

Consultant,

Sevottam Cell, HIPA,Ggm.

11.15-11.45 a.m.

Tea Break

11.45-01.00  p.m.

Sevottam Framework for Service Delivery

1. Sevottam Framework
2. Right to Service Act

Karamyogi Competency Model for Public Officials

• Karamyogi Competency Model for Modern Governance

Ethics and Values in Administration

Dr. Aarti Dudeja

In-charge,

Sevottam Cell, HIPA, Ggm.

01.00-02.00 p.m.

Lunch Break

02.00-03.15 p.m.

Good Governance and Citizen Centric Administration

1. Citizen Centric Administration
2. Public Service Ethics

Sh. R.K.Gulati,

Former Faculty Member,

HIPA, Gurugram

03.15-03.30 p.m.

Tea Break

03.30-04.45 p.m.

Public Grievances : Meaning, Causes, Challenges and SOP for speedy redressal thereof

Sevottam Framework for Service Delivery

1. CM’s Window (State Grievance Redressal Portal)
2. CPGRAMS

Sh. Shiv Prasad Sharma,     IAS(Retd.)

Project Associate,

Sevottam Cell, HIPA, Ggm.

04.45-05.15 p.m.

Question-Answer Sessions

Valediction and Online Feed-Back

Sh.M.K.Midha,IAS (Retd.)

Consultant,

Sevottam Cell, HIPA,Ggm.

Sh. Shiv Prasad Sharma

Dr. Aarti Dudeja