ATI : Mahatma Gandhi State Institute of Public Administration (MGSIPA),
Course : Sevottam training from 17 to 18 September 2026 at Mansa by RC Bathinda
Mahatma Gandhi State Institute of Public Administration, Punjab.
Regional Centre Bathinda
Schedule
Of
Two-Days Training Programme on “Sevottam” on dated 17th and 18th September 2026 at Mansa.
|
1st Day (17-09-2026) |
||
|
Time |
Name of Topic |
Name of Speaker / Faculty |
|
9.30 to 10.00 |
Registration |
Office Staff MGSIPA Regional Centre, Bhatinda |
|
10.00 to 11.00 |
Inauguration, Introduction and objectives of the programme |
Sh. Om Parkash, Regional Project Director, MGSIPA Regional Centre, Bhatinda And Sh. Mandeep Singh, Regional Project Coordinator, MGSIPA Regional Centre, Bhatinda
|
|
11.00 to 11.15 |
Tea Break |
|
|
11.15 to 12.15 |
Concept of Sevottam(Citizen Charter, Right to Service Act& Grievance Redressal Mechanism) |
Mr. Mandeep Singh, Regional Project Coordinator, MGSIPA Regional Centre, Bhatinda |
|
12.15 to 1.15 |
Working of Public Grievances Redressal System(PGRS),Punjab |
Sh. Anmol Garg Deputy Manager (Tech.) DGG & IT
|
|
1.15to 2.00 |
Lunch Break |
|
|
2.00 to 3.00 |
Citizen Centric Services and their delivery channels like
|
Sh. Anmol Garg Deputy Manager (Tech.) DGG & IT |
|
3.00 to 3.15 |
Tea Break |
|
|
3.15. to 4.15 |
Field visit (Visit to Sewa Kendra, Sanjh Kendra and Fard Kendra) |
Sh. Mandeep Singh, Project Coordinator MGSIPA Regional centre Bathinda |
|
2nd Day (18-09-2026) |
||
|
Time |
Name of Topic |
Name of Speaker / Faculty |
|
9.30 to 10.30 |
Good Governance and Citizen Centric Administration |
Sh. Anand Bansal, Professor, University of School Business Studies, Talwandi Sabo |
|
10.30 to 10.45 |
Tea Break |
|
|
10.45 to 12.00 |
Punjab Right to Service Act: The Punjab Transparency and Accountability in Delivery of Public Service Act,2018 and its rules 2021 |
Sh. Varun Bansal Advocate District Court Bathinda |
|
12.00 to 1.00 |
Positive Attitude towards delivery of quality services and public grievance redressal |
Sh. Anand Bansal, Professor, University of School Business Studies, Talwandi Sabo |
|
1.00 to 1.45 |
Lunch Break |
|
|
1.45 to 2.45 |
Integrity and good behavioural conduct towards citizens/service recipients and group activities |
Mr. Mandeep Singh, Regional Project Coordinator, MGSIPA Regional Centre, Bhatinda |
|
2.45 to 3.00 |
Tea Break |
|
|
3.00 to 4.00 |
Feedback, Multiple Choice Questions (MCQs) test & Valedictory |
Sh. Om Parkash, Regional Project Director, MGSIPA Regional Centre, Bhatinda And Sh. Mandeep Singh, Regional Project Coordinator, MGSIPA Regional Centre, Bhatinda
|
Uploaded Photographs
