DAY 1 -24/09/2026

09:00-10:00 am

Registration

10:00–10:45 am

Inauguration Programme

Ceremonial;

ATI TEAM

10:45–11:00 am

Tea Break

11:00–11:15 am

Pre-Test

Course Coordinator, ATI

1

11:15–12:00

Sevottam for Public Officials: From Karamcharis to Karmayogis

Motivational learning

Guest Resource Person

2

12:00–13:30

The Sevottam Framework: Three Components for Service Delivery

Instructor-led
(Curriculum 2.1, Page no.: 39-57)

Guest Resource Person

13:30–14:30 pm

Lunch Break

3

14:30–15:15

Citizen-Centric Administration in Practice

Role-play exercise (Curriculum 1.2 Page no.: 16, Activity)

Dr. Mizum Nyodu, Dy. Director, ATI
 

15:15–15:30 pm

Tea Break

4

15:30–17:00

Citizen-Centric Administration

Instructor-led

(Curriculum 1.2, Page no.: 15-23)

Guest Resource Person

DAY 2 -25/09/2026

1

10:00–11:30

Good Governance: Principles and the Indian Context

Instructor-led with real cases (Curriculum 1.1, Page no.: 03-13)

Shri Pramod Kumar Jain, IAS (Retd.), Commissioner, Administrative Reforms Commission

11:30-11:45 am

Tea Break

2

11:45-13:00

Public Service Ethics and Integrity in Administration

Case study— District Government Hospital (Curriculum 1.3, Page no.: 25-34)

Guest Resource Person

13:00–14:00 pm

Lunch Break

3

14:00–14:45

Group Discussion: Designing a Citizen-Centric Service (Hands-on)

Collaborative learning (Curriculum 1.2, Page no.: 20 & 23)

Shri. Bittu Kri APCS, Dy. Director, ATI

14:45–15:00

Tea Break

4

15:00–16:00

Post-Test, Practical Review and Feedback

Course Coordinator, ATI

16:00–17:00

Valediction

Certificates; feedback

ATI Team