Monday 17 August, 2026

09.30AM-10.00AM

Registration

10.00AM-11.15AM

Introduction of Sevottam, Concept of  Good Governance  and Redressal of Public Grievances 

 (Sh. B.L. Swarnkaar, Retd., IAS)

11.30AM-12.45PM

Behavioral  Skills for Public Officials

(Sh. Surendra Chhangani, DD)

12.45PM-02.00PM

 Lunch

02.00PM-03.15PM

1. Roles and Responsibility of State level nodal officers 
2. Rajasthan Grievance Redressal Portal- Introduction and Mechanism
3. Rajasthan Grievance Redressal Portal- Technical/Hands on

(DoIT Faculty)

03.30PM-04.45PM

Introduction to Next Gen. Sampark 2.0

(DoIT Faculty)

04.45PM-06.00PM

Feedback and Valedictory

(CGG Team)