Friday 21 August, 2026

09.30AM-10.00AM

Registration

10.00AM-11.15AM

Introduction of Sevottam, Concept of Good Governance and Redressal of Public Grievances

Dr. Monika Dubey

Professor, IIIT, KOTA

11.30AM-12.45PM

Behavioral Skills for Public Officials

Dr. Puroshottam Sharma, Certified Trainer, Senior Teacher

12.45PM-02.00PM

Lunch

02.00PM-03.15PM

1. Roles and Responsibility of Grievance Redressal Officer
2. Rajasthan Grievance Redressal Portal-Introduction and Mechanism
3. Rajasthan Grievance Redressal Portal-

Technical/Hands on

(DOiT Faculty)

03.30PM-04.45PM

Introduction to Next Gen. Sampark 2.0

(DOiT Faculty)

04.45PM-06.00PM

Feedback and Valedictory

(CGG Team)