ATI : Mahatma Gandhi State Institute of Public Administration (MGSIPA),
Course : Sevottam Training from 24 to 25 August 2026 for DDNos at district Hoshiarpur
Mahatma Gandhi State Institute of Public Administration, Punjab
Regional Centre, Jalandhar
2-Day Training Programme on
“SEVOTTAM”
24th – 25th August , 2026
Venue: District Administrative Complex, Hoshiarpur
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Session Timings |
Session |
Faculty Member |
|
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24th AUGUST, 2026 (Day One) |
|
|
09.45 am to 10.00 am |
Registration of Participants (including registration on iGOT platform) |
Staff, Regional Centre Jalandhar |
|
10.00 am to 10.15 am |
Introduction and purpose of the training programme. |
Sh. Harjeet Singh, Superintendent (Retired), Regional Project Coordinator, RC Jalandhar (9914024124) |
|
10.15 am to 11.30 am |
Good Governance and Citizen Centric Administration |
Dr. Amanpreet Kaur, BAMS, LLB, Amritsar (7973493382) |
|
11.30 am to 11.45 am |
Tea Break |
|
|
11.45 am to 01.00 pm |
Concept of Sevottam (Citizen Charter, Right to Service Act & Grievance Redressal Mechanism) |
Dr. Amanpreet Kaur. |
|
01.00 pm to 01.30 pm |
Lunch |
|
|
01.30 pm to 02.45 pm |
Punjab Right to Service Act: The Punjab Transparency and Accountability in Delivery of Public Services Act, 2018 and its Rules 2021. |
Sh. Baljinder Singh Tehsildar (Retd.) (9814536679) |
|
02.45 pm to 03.00 pm |
Tea Break |
|
|
03.00 pm to 04.15 pm |
Behavioural Skills for Public Officials: Positive attitude towards delivery of quality services and public grievance redressal. Integrity and good behavioural conduct towards citizens/ service recipients. |
Sh. Baljinder Singh Tehsildar (Retd.) |
|
|
25th AUGUST, 2026 (Day Two) |
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|
10.00 am to 10.15 am |
Recapitulation |
Sh. Pirthi Singh, PCS, Regional Project Director, RC Jalandhar |
|
10.15 am to 11.30 am |
Working of Public Grievance Redressal System (PGRS) Portal of Punjab. |
MS. Manjinder Kaur, DTC, O/o Deputy Commissioner, Hoshiarpur (8360765793) |
|
11.30 am to 11.45 am |
Tea Break |
|
|
11.45 am to 01.00 pm |
Visit to Citizen Centric Services delivery channels like Sewa Kendras, Fard Kendras, Saanjh Kendras. |
Ms. Manjinder Kaur |
|
01.00 pm to 01.30 pm |
Lunch |
|
|
01.30 pm to 02.45 pm |
Interaction & Discussion |
Sh. Pirthi Singh, PCS, Regional Project Director, RC Jalandhar |
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02.45 pm to 03.00 pm |
Tea Break |
|
|
03.00 pm to 03.30 pm |
Multiple Choice Questions |
Sh. Pirthi Singh, PCS, Regional Project Director, RC Jalandhar |
|
03:30 pm to 04:30 pm |
Feedback & Valediction |
Sh. Harjeet Singh, Superintendent (Retired). |
|
Sh. Pirthi Singh, PCS, Regional Project Director, RC Jalandhar (Contact No. 98884-98055) |
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