DARPG Administrative Training Institute

Start Date :

20-Aug-2026

End Date :

20-Aug-2026

Proposed Participants :

35 Participants

Actual Participants :

20 Participants

Estimated Cost :

₹ 52,500

Fund Approved :

₹ 52,500

Course Content :

Citizen Centric Administration: The concept of Economic, efficient, effective service delivery and Sevottam model for service excellence in improving the services to people with focus on peoples satisfaction Sevottam framework and its components.
Citizen Charter: Identification of services - service standards - delivery of services, sticking to time lines and quality which includes its implementation, monitoring & Review
Grievance Redress Mechanism: What is grievance, receipt, registration categorisation, redressal, relief, checking grievance prove areas to prevent or minimise the grievances role of nodal officers etc.
Capability Building: Inculcation of knowledge skills and behavioral aspect relating to technical skills and soft skills, data entry, Ms Office, word, excel, mails, e-office Social media platform, politeness, courteousness, behaviour, motivation etc.
Grievance filing online platformsp: CPGRAMS - GoI PRAJA VANI of Telangana Government.
Methodology: Adopted is lecture lesson, interactive, guided reading, case study group activities etc

Study Material-1 (pdf) :

Study Material-2 (pdf) :

Study Material-3 (pdf) :