ATI : Dr. MCR HRD Institute, Hyderabad
Course : Robust Service Delivery Mechanism Through Sevottam Modal for Increased Citizens Satisfaction
18-Aug-2026
18-Aug-2026
35 Participants
42 Participants
₹ 52,500
₹ 52,500
- Citizen Centric Administration: The concept of Economic, efficient, effective service delivery and Sevottam model for service excellence in improving the services to people with focus on peoples satisfaction Sevottam framework and its components.
- Citizen Charter: Identification of services - service standards - delivery of services, sticking to time lines and quality which includes its implementation, monitoring & Review
- Grievance Redress Mechanism: What is grievance, receipt, registration categorisation, redressal, relief, checking grievance prove areas to prevent or minimise the grievances role of nodal officers etc.
- Capability Building: Inculcation of knowledge skills and behavioral aspect relating to technical skills and soft skills, data entry, Ms Office, word, excel, mails, e-office Social media platform, politeness, courteousness, behaviour, motivation etc.
- Grievance filing online platformsp: CPGRAMS - GoI PRAJA VANI of Telangana Government.
- Methodology: Adopted is lecture lesson, interactive, guided reading, case study group activities etc
- Citizen Centric Administration: The concept of Economic, efficient, effective service delivery and Sevottam model for service excellence in improving the services to people with focus on peoples satisfaction Sevottam framework and its components.
- Citizen Charter: Identification of services - service standards - delivery of services, sticking to time lines and quality which includes its implementation, monitoring & Review
- Grievance Redress Mechanism: What is grievance, receipt, registration categorisation, redressal, relief, checking grievance prove areas to prevent or minimise the grievances role of nodal officers etc.
- Capability Building: Inculcation of knowledge skills and behavioral aspect relating to technical skills and soft skills, data entry, Ms Office, word, excel, mails, e-office Social media platform, politeness, courteousness, behaviour, motivation etc.
- Grievance filing online platformsp: CPGRAMS - GoI PRAJA VANI of Telangana Government.
- Methodology: Adopted is lecture lesson, interactive, guided reading, case study group activities etc
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