<-Go Back

ATI : Haryana Institute of Public Administration (HIPA), Gurugram

Course : Good Governance, Public Service Delivery, Karamyogi Competencies, Behaviour Skills for GROs

 
22-Jul-2026
22-Jul-2026
40 Participants
44 Participants
₹ 60,000
₹ 60,000

HARYANA INSTITUTE OF PUBLIC  ADMINISTRATION : GURGAON

    One Day Training Programme on

Good Governance, Public Service Delivery, Karamyogi Competencies, Behaviour Skills for GROs (CPGRAMS, CM’s Window, RTS Act, Haryana, etc.) for the Officers/Officials of HAFED at DTC, Hisar (22.07.2026)

Time

Topics

Name of the Speaker

09.00-10.00 a.m.

Registration

DTC, Hisar

10.00-11.15 a.m.

Sevottam Framework for Service Delivery

  1. Sevottam Framework
  2. Right to Service Act

Karamyogi Competency Model for Public Officials

  1. Karamyogi Competency Model for Modern Governance

Sh. Shiv Prasad Sharma,IAS(Retd.)

Project Associate,

Sevottam Cell, HIPA, Ggm

 

11.15-11.45 a.m.

Tea Break

 

11.45-01.00 p.m.

Good Governance and Citizen Centric Administration

  1. Citizen Centric Administration
  1. Public Service Ethics
  1. Competency Development

Sh. A.C.Sharma

Former Principal,

DTC, Gurugram

01.00-02.00 p.m.

Lunch Break

 

02.00-03.15 p.m.

Behavioural Skills for Public Officials

  1. Empathy in addressing the Public Grievances
  2. Attitudes and Behaviour in addressing the Public G2rievances
  1. Feed-back skills and addressing public grievances

Sh. A.C. Sharma

03.15-03.30 p.m.

Tea Break

 

03.30-04.45 p.m.

Sevottam Framework for Service Delivery

  1. CM’s Window (State Grievance Redressal Portal)
  2. CPGRAMS

Sh. Shiv Prasad Sharma

04.45-05.00 p.m.

Question-Answer Sessions

Sh. M.K.Midha,IAS (Retd.)

Consultant, Sevottam Cell

Sh. Shiv Prasad Sharma

Dr. Aarti Dudeja

In-charge, Sevottam Cell

 




Uploaded Photographs