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ATI : Haryana Institute of Public Administration (HIPA), Gurugram

Course : Good Governance, Public Service Delivery, Karamyogi Competencies, Behaviour Skills for GROs

 
20-Jul-2026
20-Jul-2026
50 Participants
53 Participants
₹ 75,000
₹ 75,000

    One Day Training Programme on

Good Governance, Public Service Delivery, Karamyogi Competencies, Behaviour Skills for GROs (CPGRAMS, CM’s Window, RTS Act, Haryana, etc.) for the Officers and Principals of Secondary Education Department at DTC, Hisar

(20.07.2026)

Time

Topics

Name of the Speaker

09.00-10.00 a.m.

Registration

DTC, Hisar

10.00-10.30 a.m.

Key Note Address on

Role and Responsibility of Government Functionaries in Public Service Delivery System and Grievance Redressal 

Smt. Geeta Bharti,IAS,

Commissioner,

Hisar Division, Hisar.

10.30-11.00 a.m.

Tea Break

 

11.00-12.15 a.m.

Good Governance and Citizen Centric Administration

  1. Citizen Centric Administration
  2. Public Service Ethics

Sh. Shiv Prasad Sharma,IAS(Retd.)

Project Associate,

Sevottam Cell, HIPA, Ggm

12.15-01.15 p.m.

Sevottam Framework for Service Delivery

  1. CM’s Window (State Grievance Redressal Portal)
  2. CPGRAMS

Sh. Shiv Prasad Sharma, IAS (Retd.)

 

01.15-02.00 p.m

Lunch Break

 

02.00-03.15 p.m.

Behavioural Skills for Public Officials

  1. Empathy in addressing the Public Grievances
  2. Attitudes and Behaviour in addressing the Public Grievances
  3. Feed-back skills and addressing public grievances

Sh. D.N.S.Chahal,

Former Principal,

DTC, Hisar

03.15-03.30 p.m.

Tea Break

 

03.30-04.45 p.m.

Good Governance and Citizen Centric Administration

  1. Citizen Centric Administration
  2. Public Service Ethics
  3. Competency Development

Sh. D.N.S.Chahal,

 

04.45-05.00 p.m.

Question-Answer Sessions

Sh. M.K.Midha,IAS (Retd.)

Consultant, Sevottam Cell

Sh. Shiv Prasad Sharma

Dr. Aarti Dudeja

In-charge, Sevottam Cell

 




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