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ATI : Haryana Institute of Public Administration (HIPA), Gurugram

Course : Good Governance, Public Service Delivery, Karamyogi Competencies, Behaviour Skills for GROs

 
17-Jul-2026
17-Jul-2026
40 Participants
39 Participants
₹ 60,000
₹ 60,000

One Day Training Programme on Good Governance, Public Service Delivery, Karamyogi Competencies, Behaviour Skills for GROs (CPGRAMS, CM’s Window, RTS Act, Haryana, etc.) for the  Officers and Principals of Secondary Education Department, Rewari

 at HIPA, Gurugram

 on 17.07.2026

Time

Topics

Name of the Speaker

09.00-10.00 a.m.

Registration

 

 HIPA

 

10.00-11.15 a.m.

Sevottam Framework for Service Delivery

  1. CM’s Window (State Grievance Redressal Portal)
  2. CPGRAMS

Sh. Shiv Prasad Sharma,     IAS(Retd.)

Project Associate,

Sevottam Cell, HIPA, Ggm.

 

11.15-11.45 a.m.

Tea Break

 

 

11.45-01.00  p.m.

Good Governance and Citizen Centric Administration

  1. Citizen Centric Administration
  2. Public Service Ethics

Sh.M.K.Midha,IAS (Retd.)

Consultant,

Sevottam Cell, HIPA,Ggm.

 

01.00-02.00 p.m.

Lunch Break

 

 

02.00-03.15 p.m.

Sevottam Framework for Service Delivery

  1. Sevottam Framework
  2. Right to Service Act

Karamyogi Competency Model for Public Officials

  • Karamyogi Competency Model for Modern Governance
  • Ethics and Values in Administration

Dr. Aarti Dudeja

In-charge,

Sevottam Cell, HIPA, Ggm.

 

 

03.15-03.30 p.m.

Tea Break

 

 

03.30-04.45 p.m.

Public Grievances : Meaning, Causes, Challenges and SOP for speedy redressal thereof

 

Sh. N.C.Wadhwa,IAS (Retd.)

Former Vice Chancellor,

Manav Rachna International University, Faridabad

 

04.45-05.15 p.m.

Question-Answer Sessions

Valediction and Online Feed-Back

Sh. Shiv Prasad Sharma

Dr. Aarti Dudeja
       

 




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