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ATI : Haryana Institute of Public Administration (HIPA), Gurugram

Course : Good Governance, Public Service Delivery, Karamyogi Competencies, Behaviour Skills for GROs

 
06-Jul-2026
06-Jul-2026
40 Participants
45 Participants
₹ 60,000
₹ 60,000

One Day Training Programme on Good Governance, Public Service Delivery, Karamyogi Competencies, Behaviour Skills for GROs (CPGRAMS, CM’s Window, RTS Act, Haryana, etc.) for the  Officers/Officials of Haryana State Agriculture Marketing Board

 at HIPA, Gurugram

on 06.07.2026

 

Time

Topics

Name of the Speaker

09.00-10.00 a.m.

Registration

 

 HIPA

 

10.00-11.15 a.m.

Good Governance and Citizen Centric Administration

  1. Citizen Centric Administration
  2. Public Service Ethics

Sh.M.K.Midha,IAS (Retd.)

Consultant,

Sevottam Cell, HIPA,Ggm.

 

11.15-11.45 a.m.

Tea Break

 

 

11.45-01.00  p.m.

Sevottam Framework for Service Delivery

  1. Sevottam Framework
  2. Right to Service Act

Karamyogi Competency Model for Public Officials

  • Karamyogi Competency Model for Modern Governance

Dr. Aarti Dudeja

In-charge,

Sevottam Cell, HIPA, Ggm.

 

 

01.00-02.00 p.m.

Lunch Break

 

 

02.00-03.15 p.m.

Sevottam Framework for Service Delivery

  1. CM’s Window (State Grievance Redressal Portal)
  2. CPGRAMS

Sh. Shiv Prasad Sharma,     IAS(Retd.)

Project Associate,

Sevottam Cell, HIPA, Ggm.

 

03.15-03.30 p.m.

Tea Break

 

 

03.30-04.45 p.m.

Public Grievances : Meaning, Causes, Challenges and SOP for speedy redressal thereof

 

Sh. N.C.Wadhwa,IAS (Retd.)

Former Vice Chancellor,

Manav Rachna International University, Faridabad

 

04.45-05.15 p.m.

Question-Answer Sessions

Valediction and Online Feed-Back

Sh. M.K.Midha

Sh. Shiv Prasad Sharma

Dr. Aarti Dudeja



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