Monday 25 May, 2026

09.30AM-10.00AM

Registration

10.00AM-11.15AM

Introduction of Sevottam, Concept of  Good Governance  and Redressal of Public Grievances 

 (Sh. B.L. Swarnkaar, Retd. IAS)

11.30AM-12.45PM

Behavioral  Skills for Public Officials

(Sh. Surendra Chhangani, DD)

12.45PM-02.00PM

 Lunch

02.00PM-03.15PM

1. Rajasthan Grievance Redressal Portal- Introduction and Mechanism
2. Rajasthan Grievance Redressal Portal- Technical/Hands on
3. Roles and Responsibility of State level nodal officers 

(DoIT)

03.30PM-05.00PM

Introduction to Next Gen. Sampark 2.0

       (DoIT)

05.00PM-06.00PM

Feedback and Valedictory

(CGG Team)