Time

Topics

Name of the Speaker

09.00-10.00 a.m.

Registration

 HIPA

10.00-11.15 a.m.

Good Governance and Citizen Centric Administration

1. Citizen Centric Administration
2. Public Service Ethics

Sh.M.K.Midha,IAS (Retd.)

Consultant,

Sevottam Cell, HIPA,Ggm.

11.15-11.45 a.m.

Tea Break

11.45-01.00 p.m.

Sevottam Framework for Service Delivery

1. Sevottam Framework
2. Right to Service Act

Karamyogi Competency Model for Public Officials

• Karamyogi Competency Model for Modern Governance

Dr. Aarti Dudeja

In-charge,

Sevottam Cell, HIPA, Ggm.

01.00-02.00 p.m.

Lunch Break

02.00-03.15 p.m.

Sevottam Framework for Service Delivery

1. CM’s Window (State Grievance Redressal Portal)
2. CPGRAMS

Sh. Shiv Prasad Sharma, IAS (Retd.)

Project Associate,

Sevottam Cell, HIPA, Ggm.

03.15-03.30 p.m.

Tea Break

03.30-04.45 p.m.

Behavioural Skills for Public Officials

1. Empathy in addressing the Public Grievances
2. Attitudes and Behaviour in addressing the Public Grievances

3. Feed-back skills and addressing public grievances

Sh. N.C.Wadhwa,IAS (Retd.)

Former Vice Chancellor,

Manav Rachna International University, Faridabad

04.45-05.15 p.m.

Question-Answer Sessions

Sh. M.K.Midha

Sh. Shiv Prasad Sharma

Dr. Aarti Dudeja