Administrative Training Institute

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HARYANA INSTITUTE OF PUBLIC  ADMINISTRATION : GURGAON

One Day Training Programme on

Good Governance, Public Service Delivery, Karamyogi Competencies, Behaviour Skills for GROs (CPGRAMS, CM’s Window, RTS Act, Haryana, etc.) for Newly Recruited Patwaris of Hansi District at DTC, Hisar on 23.10.2026

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			Time
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			Topics
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			Name of the Speaker
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			09.00-10.00 a.m.
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			Registration
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			DTC, Hisar
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			<td style="height:42.45pt; vertical-align:top; width:105.45pt">
			10.00-11.15 a.m.
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			Good Governance and Citizen Centric Administration

<ol style="list-style-type:lower-alpha">
				<li>Citizen Centric Administration</li>
				<li>Public Service Ethics</li>
				<li>Competency Development</li>
			</ol>
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			<td style="height:42.45pt; vertical-align:top; width:141.65pt">
			Sh. A.C.Sharma

Former Principal,

DTC, Gurugram
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			<td style="height:20.35pt; vertical-align:top; width:105.45pt">
			11.15-11.45 a.m.
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			<td style="height:20.35pt; vertical-align:top; width:282.7pt">
			Tea Break
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			<td style="height:20.35pt; vertical-align:top; width:141.65pt">
			 
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			<td style="height:42.0pt; vertical-align:top; width:105.45pt">
			11.45-01.00 p.m.
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			<td style="height:42.0pt; vertical-align:top; width:282.7pt">
			Behavioural Skills for Public Officials

<ol style="list-style-type:lower-alpha">
				<li>Empathy in addressing the Public Grievances</li>
				<li>Attitudes and Behaviour in addressing the Public Grievances</li>
				<li>Feed-back skills and addressing public grievances</li>
			</ol>
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			<td style="height:42.0pt; vertical-align:top; width:141.65pt">
			Sh. A.C. Sharma
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			<td style="height:15.95pt; vertical-align:top; width:105.45pt">
			01.00-02.00 p.m.
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			<td style="height:15.95pt; vertical-align:top; width:282.7pt">
			Lunch Break
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			<td style="height:15.95pt; vertical-align:top; width:141.65pt">
			 
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			<td style="height:47.75pt; vertical-align:top; width:105.45pt">
			02.00-03.15 p.m.
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			<td style="height:47.75pt; vertical-align:top; width:282.7pt">
			Sevottam Framework for Service Delivery

<ol style="list-style-type:lower-alpha">
				<li>Sevottam Framework</li>
				<li>Right to Service Act</li>
			</ol>

Karamyogi Competency Model for Public Officials

<ol style="list-style-type:lower-alpha">
				<li>Karamyogi Competency Model for Modern Governance</li>
			</ol>
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			<td style="height:47.75pt; vertical-align:top; width:141.65pt">
			Sh. Shiv Prasad Sharma,IAS(Retd.)

Project Associate,

Sevottam Cell, HIPA, Ggm

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			<td style="height:12.95pt; vertical-align:top; width:105.45pt">
			03.15-03.30 p.m.
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			<td style="height:12.95pt; vertical-align:top; width:282.7pt">
			Tea Break
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			<td style="height:12.95pt; vertical-align:top; width:141.65pt">
			 
			</td>
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			<td style="vertical-align:top; width:105.45pt">
			03.30-04.45 p.m.
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			<td style="vertical-align:top; width:282.7pt">
			Sevottam Framework for Service Delivery

<ol style="list-style-type:lower-alpha">
				<li>CM’s Window (State Grievance Redressal Portal)</li>
				<li>CPGRAMS</li>
			</ol>
			</td>
			<td style="vertical-align:top; width:141.65pt">
			Sh. Shiv Prasad Sharma
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		</tr>
		<tr>
			<td style="height:20.4pt; vertical-align:top; width:105.45pt">
			04.45-05.00 p.m.
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			<td style="height:20.4pt; vertical-align:top; width:282.7pt">
			Question-Answer Sessions
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			<td style="height:20.4pt; vertical-align:top; width:141.65pt">
			Sh. M.K.Midha,IAS (Retd.)

Consultant, Sevottam Cell

Sh. Shiv Prasad Sharma

Dr. Aarti Dudeja

In-charge, Sevottam Cell
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Study Material-1 (pdf) :

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