Date
Time
Topics
Facilitator/s
30.09.2026
9.30-10.00
Registration and Introduction and course briefing
Smt. NidhiSakalle
Course Director
10.00-10.55
Sevottam Framework for citizen-centric public service delivery
11.00 - 11.05
Chair Yoga
11.05-12.00
C.M. Helpline
Mr. Vishal Parasar
12.00-01.00
CPGRAMS & Integration with CM Helpline
Samadhan Online, Samadhan One day
01.00-02.00
Lunch
02.00-02.05
02.05-03.00
Behavioural Skills for Public Officials
Dr.O.P.Dwivedi
03.05-03.50
M.P. Public Service Delivery Guarantee Act 2010 – A Small Steps, Big Impact: Becoming change agents in Public Service Delivery
Mr. Rajendra Jain
03.50-04.00
04.00-04.05
04.05-05.00
Good Governance and Citizen Centric Administration
5.00 – 5.30
Valediction