Administrative Training Institute

ATI :

Course Name :

Start Date :

End Date :

Proposed Participants :

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Course Content :

Schedule

of

Two Days Training Programme on “Sevottam" at Moga

on dated 13th and 14th October 2026

<table border="1" cellspacing="0" class="Table" style="border-collapse:collapse; border:solid windowtext 1.0pt; width:638px">
	<tbody>
		<tr>
			<td colspan="3" style="height:20.85pt; vertical-align:top; width:6.65in">
			1st Day (13-10-2026)
			</td>
		</tr>
		<tr>
			<td style="height:28.95pt; vertical-align:top; width:99.9pt">
			Time
			</td>
			<td style="height:28.95pt; vertical-align:top; width:2.5in">
			Name of Topic
			</td>
			<td style="height:28.95pt; vertical-align:top; width:198.9pt">
			Name of Speaker / Faculty
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			9.30  to  10.00  
			</td>
			<td style="vertical-align:top; width:2.5in">
			Registration 
			</td>
			<td style="vertical-align:top; width:198.9pt">
			MGSIPA Regional centreBathindaStaff.

</td>
		</tr>
		<tr>
			<td style="height:71.7pt; vertical-align:top; width:99.9pt">
			10.00  to   11.00 
			</td>
			<td style="height:71.7pt; vertical-align:top; width:2.5in">
			Inauguration, Introduction and objectives of the programme
			</td>
			<td style="height:71.7pt; vertical-align:top; width:198.9pt">
			Sh.OmParkash

Project Director

MGSIPA Regional centreBathinda

And

Sh. Mandeep Singh,

Project Coordinator

MGSIPA Regional centreBathinda
			</td>
		</tr>
		<tr>
			<td style="height:31.2pt; vertical-align:top; width:99.9pt">
			11.00 to 11.15
			</td>
			<td style="height:31.2pt; vertical-align:top; width:2.5in">
			Tea Break
			</td>
			<td style="height:31.2pt; vertical-align:top; width:198.9pt">
			 
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			11.15  to  12.15  
			</td>
			<td style="vertical-align:top; width:2.5in">
			Concept of Sevottam(Citizen Charter, Right to Service Act& Grievance Redressal Mechanism)
			</td>
			<td style="vertical-align:top; width:198.9pt">
			Sh. VarunBansal

Advocate

District Court Bathinda
			</td>
		</tr>
		<tr>
			<td style="height:54.15pt; vertical-align:top; width:99.9pt">
			12.15  to 1.15
			</td>
			<td style="height:54.15pt; vertical-align:top; width:2.5in">
			Working of Public GrievancesRedressal System(PGRS),Punjab
			</td>
			<td style="height:54.15pt; vertical-align:top; width:198.9pt">
			Sh. Sandeep Singh,

ADITM,

Moga.
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			1.15to 2.00
			</td>
			<td colspan="2" style="vertical-align:top; width:378.9pt">
			             Lunch Break
			</td>
		</tr>
		<tr>
			<td style="height:65.4pt; vertical-align:top; width:99.9pt">
			2.00 to 3.00
			</td>
			<td style="height:65.4pt; vertical-align:top; width:2.5in">
			Citizen Centric Services and their delivery channels like

<ol>
				<li>FardKendras</li>
				<li>SewaKendras</li>
				<li>SaanjhKendras</li>
			</ol>
			</td>
			<td style="height:65.4pt; vertical-align:top; width:198.9pt">
			Sh. Sandeep Singh,

ADITM,

Moga.
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			3.00 to 3.15
			</td>
			<td style="vertical-align:top; width:2.5in">
			Tea Break
			</td>
			<td style="vertical-align:top; width:198.9pt">
			 
			</td>
		</tr>
		<tr>
			<td style="height:61.35pt; vertical-align:top; width:99.9pt">
			3.15.  to  4.15
			</td>
			<td style="height:61.35pt; vertical-align:top; width:2.5in">
			Visit toCitizen Centric Services and their delivery channels like

SewaKendras, SanjhKendras and FardKendras.
			</td>
			<td style="height:61.35pt; vertical-align:top; width:198.9pt">
			Sh. Mandeep Singh,

Project Coordinator

MGSIPA Regional centreBathinda

</td>
		</tr>
		<tr>
			<td colspan="3" style="height:22.65pt; vertical-align:top; width:6.65in">
			2nd Day (16-01-2026)
			</td>
		</tr>
		<tr>
			<td style="height:22.2pt; vertical-align:top; width:99.9pt">
			Time
			</td>
			<td style="height:22.2pt; vertical-align:top; width:2.5in">
			Name of Topic
			</td>
			<td style="height:22.2pt; vertical-align:top; width:198.9pt">
			Name of Speaker / Faculty
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			9.30  to  10.30  
			</td>
			<td style="vertical-align:top; width:2.5in">
			Good Governance and Citizen Centric Administration
			</td>
			<td style="vertical-align:top; width:198.9pt">
			Dr. Harish Sharma,

PrincipalSBS Govt. College (Retired),

Kotkapura.
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			10.30  to   10.45 
			</td>
			<td colspan="2" style="vertical-align:top; width:378.9pt">
			Tea Break
			</td>
		</tr>
		<tr>
			<td style="height:57.75pt; vertical-align:top; width:99.9pt">
			10.45 to 12.00
			</td>
			<td style="height:57.75pt; vertical-align:top; width:2.5in">
			Punjab Right to Service Act: The Punjab Transparency and Accountability in Delivery of Public Service Act,2018
			</td>
			<td style="height:57.75pt; vertical-align:top; width:198.9pt">
			Sh. VarunBansal

Advocate

District Court Bathinda
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			12.00  to  1.00  
			</td>
			<td style="vertical-align:top; width:2.5in">
			Positive Attitude towards delivery of quality services and public grievance redressal
			</td>
			<td style="vertical-align:top; width:198.9pt">
			Dr. Harish Sharma,

PrincipalSBS Govt. College (Retired),

Kotkapura.
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			1.00 to 1.45
			</td>
			<td colspan="2" style="vertical-align:top; width:378.9pt">
			Lunch Break
			</td>
		</tr>
		<tr>
			<td style="height:46.5pt; vertical-align:top; width:99.9pt">
			1.45  to 2.45
			</td>
			<td style="height:46.5pt; vertical-align:top; width:2.5in">
			Integrity and good behavioural conduct towards citizens/service recipients
			</td>
			<td style="height:46.5pt; vertical-align:top; width:198.9pt">
			Dr. Harish Sharma,

PrincipalSBS Govt. College (Retired),

Kotkapura.
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			2.45 to 3.00
			</td>
			<td style="vertical-align:top; width:2.5in">
			Tea Break
			</td>
			<td style="vertical-align:top; width:198.9pt">
			 
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			3.00 to 4.00 
			</td>
			<td style="vertical-align:top; width:2.5in">
			Feedback, Multiple Choice Questions (MCQs) test & Valedictory
			</td>
			<td style="vertical-align:top; width:198.9pt">
			Sh.OmParkash

Project Director

MGSIPA Regional centreBathinda

And

Sh. Mandeep Singh,

Project Coordinator

MGSIPA Regional centreBathinda

</td>
		</tr>
	</tbody>
</table>

Study Material-1 (pdf) :

Study Material-2 (pdf) :

Study Material-3 (pdf) :

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