Administrative Training Institute

ATI :

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Course Content :

Mahatma Gandhi State Institute of Public Administration, Punjab.

Regional Centre Bathinda

Schedule

Of

Two-Days Training Programme on “Sevottam”  on dated 09th and 10th  September 2026 at  Bathinda.

<table border="1" cellspacing="0" class="Table" style="border-collapse:collapse; border:solid windowtext 1.0pt">
	<tbody>
		<tr>
			<td colspan="3" style="height:20.4pt; vertical-align:top; width:473.4pt">
			1st Day (09-09-2026)
			</td>
		</tr>
		<tr>
			<td style="height:22.2pt; vertical-align:top; width:99.9pt">
			Time
			</td>
			<td style="height:22.2pt; vertical-align:top; width:2.5in">
			Name of Topic
			</td>
			<td style="height:22.2pt; vertical-align:top; width:193.5pt">
			Name of Speaker / Faculty
			</td>
		</tr>
		<tr>
			<td style="height:30.3pt; vertical-align:top; width:99.9pt">
			9.30  to  10.00  
			</td>
			<td style="height:30.3pt; vertical-align:top; width:2.5in">
			Registration 
			</td>
			<td style="height:30.3pt; vertical-align:top; width:193.5pt">
			Office Staff

MGSIPA Regional Centre, Bhatinda
			</td>
		</tr>
		<tr>
			<td style="height:54.6pt; vertical-align:top; width:99.9pt">
			10.00  to   11.00 
			</td>
			<td style="height:54.6pt; vertical-align:top; width:2.5in">
			Inauguration, Introduction and objectives of the programme
			</td>
			<td style="height:54.6pt; vertical-align:top; width:193.5pt">
			Sh. Om Parkash,

Regional Project Director,

MGSIPA Regional Centre,

Bhatinda

And

Sh. Mandeep Singh,

Regional Project Coordinator, MGSIPA Regional Centre, Bhatinda

</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			11.00 to 11.15
			</td>
			<td style="vertical-align:top; width:2.5in">
			Tea Break
			</td>
			<td style="vertical-align:top; width:193.5pt">
			 
			</td>
		</tr>
		<tr>
			<td style="height:50.1pt; vertical-align:top; width:99.9pt">
			11.15  to  12.15  
			</td>
			<td style="height:50.1pt; vertical-align:top; width:2.5in">
			Concept of Sevottam(Citizen Charter, Right to Service Act& Grievance Redressal Mechanism)
			</td>
			<td style="height:50.1pt; vertical-align:top; width:193.5pt">
			Mr. Mandeep Singh, Regional Project Coordinator, MGSIPA Regional Centre, Bhatinda
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			12.15  to 1.15
			</td>
			<td style="vertical-align:top; width:2.5in">
			Working of Public Grievances Redressal System(PGRS),Punjab
			</td>
			<td style="vertical-align:top; width:193.5pt">
			Sh. Amandeep Singh

IT Manager, Bathinda

</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			1.15to 2.00
			</td>
			<td colspan="2" style="vertical-align:top; width:373.5pt">
			Lunch Break
			</td>
		</tr>
		<tr>
			<td style="height:42.45pt; vertical-align:top; width:99.9pt">
			2.00 to 3.00
			</td>
			<td style="height:42.45pt; vertical-align:top; width:2.5in">
			Citizen Centric Services and their delivery channels like

<ol>
				<li>Fard Kendras</li>
				<li>e-office </li>
				<li> Sewa Kendras </li>
				<li> Saanjh Kendras</li>
			</ol>
			</td>
			<td style="height:42.45pt; vertical-align:top; width:193.5pt">
			Ms. Lavneet Bansal

District System Manger
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			3.00 to 3.15
			</td>
			<td colspan="2" style="vertical-align:top; width:373.5pt">
			Tea Break
			</td>
		</tr>
		<tr>
			<td style="height:39.75pt; vertical-align:top; width:99.9pt">
			3.15.  to  4.15
			</td>
			<td style="height:39.75pt; vertical-align:top; width:2.5in">
			Field visit (Visit to Sewa Kendra, Sanjh Kendra and Fard Kendra)
			</td>
			<td style="height:39.75pt; vertical-align:top; width:193.5pt">
			Sh. Mandeep Singh,

Project Coordinator

MGSIPA Regional centre Bathinda

&

Sh. Rattan Kumar

Accounts Clerk,

MGSIPA Regional centre Bathinda.
			</td>
		</tr>
		<tr>
			<td colspan="3" style="height:18.15pt; vertical-align:top; width:473.4pt">
			2nd Day (10-09-2026)
			</td>
		</tr>
		<tr>
			<td style="height:28.5pt; vertical-align:top; width:99.9pt">
			Time
			</td>
			<td style="height:28.5pt; vertical-align:top; width:2.5in">
			Name of Topic
			</td>
			<td style="height:28.5pt; vertical-align:top; width:193.5pt">
			Name of Speaker / Faculty
			</td>
		</tr>
		<tr>
			<td style="height:46.05pt; vertical-align:top; width:99.9pt">
			9.30  to  10.30  
			</td>
			<td style="height:46.05pt; vertical-align:top; width:2.5in">
			Good Governance and Citizen Centric Administration
			</td>
			<td style="height:46.05pt; vertical-align:top; width:193.5pt">
			Dr. Vikasdeep,

Assistant Professor,

University School of Business studies,

Punjabi University Campus,

Talwandi Sabo.
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			10.30  to   10.45 
			</td>
			<td colspan="2" style="vertical-align:top; width:373.5pt">
			Tea Break
			</td>
		</tr>
		<tr>
			<td style="height:56.85pt; vertical-align:top; width:99.9pt">
			10.45 to 12.00
			</td>
			<td style="height:56.85pt; vertical-align:top; width:2.5in">
			Punjab Right to Service Act: The Punjab Transparency and Accountability in Delivery of Public Service Act,2018 and its rules 2021
			</td>
			<td style="height:56.85pt; vertical-align:top; width:193.5pt">
			Sh. Varun Bansal

Advocate

District Court Bathinda
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			12.00  to  1.00  
			</td>
			<td style="vertical-align:top; width:2.5in">
			Positive Attitude towards delivery of quality services and public grievance redressal
			</td>
			<td style="vertical-align:top; width:193.5pt">
			Dr. Satish Kumar Thapar

MD Psychiatrist(Retd.)

Bathinda.  
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			1.00 to 1.45
			</td>
			<td colspan="2" style="vertical-align:top; width:373.5pt">
			Lunch Break
			</td>
		</tr>
		<tr>
			<td style="height:46.05pt; vertical-align:top; width:99.9pt">
			1.45  to 2.45
			</td>
			<td style="height:46.05pt; vertical-align:top; width:2.5in">
			Integrity and good behavioural conduct towards citizens/service recipients and group activities etc.
			</td>
			<td style="height:46.05pt; vertical-align:top; width:193.5pt">
			Dr. Vikasdeep,

Assistant Professor,

University School of Business studies,

Punjabi University Campus,

Talwandi Sabo.
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			2.45 to 3.00
			</td>
			<td colspan="2" style="vertical-align:top; width:373.5pt">
			Tea Break
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:99.9pt">
			3.00 to 4.00 
			</td>
			<td style="vertical-align:top; width:2.5in">
			Feedback, Multiple Choice Questions (MCQs) test & Valedictory
			</td>
			<td style="vertical-align:top; width:193.5pt">
			Sh. Om Parkash,

Regional Project Director,

MGSIPA Regional Centre,

Bhatinda

And

Sh. Mandeep Singh,

Regional Project Coordinator, MGSIPA Regional Centre, Bhatinda

</td>
		</tr>
	</tbody>
</table>

Study Material-1 (pdf) :

Click to open : 227484_594014665.pdf

Study Material-2 (pdf) :

Study Material-3 (pdf) :

Click to open : 636454_55619983.pdf

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