Administrative Training Institute

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<a name="_Hlk208834069"></a><a name="_Hlk232513291">One Day Training Programme on Good Governance, Public Service Delivery, Karamyogi Competencies, Behaviour Skills for GROs (CPGRAMS, CM’s Window, RTS Act, Haryana, etc.) for Newly Recruited Patwaris of Revenue & Disaster Management Development Department posted in the District of Nuh  at HIPA, Gurugram</a>

on 11.08.2026

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			Time
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			Topics
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			Name of the Speaker
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			09.00-10.00 a.m.
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			Registration
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			 HIPA
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			10.00-11.15 a.m.
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			Good Governance and Citizen Centric Administration

<ol style="list-style-type:lower-alpha">
				<li>Citizen Centric Administration</li>
				<li>Public Service Ethics</li>
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			Sh.M.K.Midha,IAS (Retd.)

Consultant,

Sevottam Cell, HIPA,Ggm.
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			11.15-11.45 a.m.
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			Tea Break
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			11.45-01.00  p.m.
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			Sevottam Framework for Service Delivery

<ol style="list-style-type:lower-alpha">
				<li>Sevottam Framework</li>
				<li>Right to Service Act</li>
			</ol>

Karamyogi Competency Model for Public Officials

<ul>
				<li>Karamyogi Competency Model for Modern Governance</li>
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Ethics and Values in Administration
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			Sh. Shiv Prasad Sharma,     IAS(Retd.)

Project Associate,

Sevottam Cell, HIPA, Ggm.

Dr. Aarti Dudeja

In-charge,

Sevottam Cell, HIPA, Ggm.

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			01.00-02.00 p.m.
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			Lunch Break
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			02.00-03.15 p.m.
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			Sevottam Framework for Service Delivery

<ol style="list-style-type:lower-alpha">
				<li>CM’s Window (State Grievance Redressal Portal) </li>
				<li>CPGRAMS</li>
			</ol>
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			Sh. Shiv Prasad Sharma,     IAS(Retd.)

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			03.15-03.30 p.m.
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			Tea Break
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			03.30-04.45 p.m.
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			Public Grievances : Meaning, Causes, Challenges and SOP for speedy redressal thereof

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			Sh. N.C.Wadhwa,IAS (Retd.)

Former Vice Chancellor,

Manav Rachna International University, Faridabad
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			04.45-05.15 p.m.
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			Question-Answer Sessions

Valediction and Online Feed-Back
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			Sh. M.K.Midha

Sh. Shiv Prasad Sharma

Dr. Aarti Dudeja
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