Administrative Training Institute

ATI :

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Course Content :

One Day Training Programme on

Good Governance, Public Service Delivery, Karamyogi Competencies, Behaviour Skills for GROs (CPGRAMS, CM’s Window, RTS Act, Haryana, etc.) for the Officers and Officials of HSAMB at DTC, Panchkula (14.07.2026)

<table border="1" cellspacing="0" class="Table" style="border-collapse:collapse; border:solid windowtext 1.0pt; width:529.8pt">
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			<td style="vertical-align:top; width:105.45pt">
			Time
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			<td style="vertical-align:top; width:282.7pt">
			Topics
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			<td style="vertical-align:top; width:141.65pt">
			Name of the Speaker
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		</tr>
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			<td style="vertical-align:top; width:105.45pt">
			09.00-10.00 a.m.
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			<td style="vertical-align:top; width:282.7pt">
			Registration
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			<td style="vertical-align:top; width:141.65pt">
			DTC, HIPA
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			<td style="height:42.45pt; vertical-align:top; width:105.45pt">
			10.00-11.00 a.m.
			</td>
			<td style="height:42.45pt; vertical-align:top; width:282.7pt">
			Sevottam Framework for Service Delivery

<ol style="list-style-type:lower-alpha">
				<li>Sevottam Framework</li>
				<li>Right to Service Act, </li>
				<li>Grievance Redressal through CM Window and CPGRAMS</li>
			</ol>
			</td>
			<td style="height:42.45pt; vertical-align:top; width:141.65pt">
			Dr. Aarti Dudeja

In-charge,

Sevottam Cell,

HIPA, Gurugram 
			</td>
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			<td style="height:20.35pt; vertical-align:top; width:105.45pt">
			11.00-11.15 a.m.
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			<td style="height:20.35pt; vertical-align:top; width:282.7pt">
			Tea Break
			</td>
			<td style="height:20.35pt; vertical-align:top; width:141.65pt">
			 
			</td>
		</tr>
		<tr>
			<td style="height:41.85pt; vertical-align:top; width:105.45pt">
			11.15-12.15 p.m.
			</td>
			<td style="height:41.85pt; vertical-align:top; width:282.7pt">
			Key Note Address on

<ul>
				<li style="text-align:justify">Role and Responsibility of Government Functionaries in Providing Services to the Citizens </li>
				<li style="text-align:justify">Redressal of Public Grievances in an Efficient and Effective Manner </li>
				<li style="text-align:justify">Capacity Building of Government Functionaries</li>
			</ul>
			</td>
			<td style="height:41.85pt; vertical-align:top; width:141.65pt">
			Smt. Urvashi Gulati,IAS (Retd.)

Former Chief Secretary,

Govt. of Haryana
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		</tr>
		<tr>
			<td style="height:15.95pt; vertical-align:top; width:105.45pt">
			12.15-01.15 p.m.
			</td>
			<td style="height:15.95pt; vertical-align:top; width:282.7pt">
			Key Note Address on

<ul>
				<li style="text-align:justify">Role and Responsibility of Government Functionaries in Providing Services to the Citizens </li>
				<li style="text-align:justify">Redressal of Public Grievances in an Efficient and Effective Manner </li>
				<li style="text-align:justify">Capacity Building of Government Functionaries</li>
			</ul>
			</td>
			<td style="height:15.95pt; vertical-align:top; width:141.65pt">
			Smt. Urvashi Gulati,IAS (Retd.)

Former Chief Secretary,

Govt. of Haryana
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		</tr>
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			<td style="height:11.75pt; vertical-align:top; width:105.45pt">
			01.15-02.00 p.m
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			<td style="height:11.75pt; vertical-align:top; width:282.7pt">
			Lunch Break
			</td>
			<td style="height:11.75pt; vertical-align:top; width:141.65pt">
			 
			</td>
		</tr>
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			<td style="height:49.25pt; vertical-align:top; width:105.45pt">
			02.00-03.00 p.m.
			</td>
			<td style="height:49.25pt; vertical-align:top; width:282.7pt">
			Good Governance and Citizen Centric Administration

<ol style="list-style-type:lower-alpha">
				<li>Citizen Centric Administration</li>
			</ol>

<ol style="list-style-type:lower-alpha">
				<li>Public Service Ethics</li>
			</ol>
			</td>
			<td style="height:49.25pt; vertical-align:top; width:141.65pt">
			Prof. Pardeep Sahni, Former Director, IGNOU, Delhi
			</td>
		</tr>
		<tr>
			<td style="height:12.95pt; vertical-align:top; width:105.45pt">
			03.00-03.15 p.m.
			</td>
			<td style="height:12.95pt; vertical-align:top; width:282.7pt">
			Tea Break
			</td>
			<td style="height:12.95pt; vertical-align:top; width:141.65pt">
			 
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:105.45pt">
			03.15-04.15 p.m.
			</td>
			<td style="vertical-align:top; width:282.7pt">
			Behavioural Skills for Public Officials

<ol style="list-style-type:lower-alpha">
				<li>Empathy in addressing the Public Grievances</li>
				<li>Attitudes and Behaviour in addressing the Public Grievances</li>
				<li>Feed-back skills and addressing public grievances</li>
			</ol>
			</td>
			<td style="vertical-align:top; width:141.65pt">
			Prof. Pardeep Sahni
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			<td style="height:20.4pt; vertical-align:top; width:105.45pt">
			04.15-04.45 p.m.
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			<td style="height:20.4pt; vertical-align:top; width:282.7pt">
			Question-Answer Sessions
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			<td style="height:20.4pt; vertical-align:top; width:141.65pt">
			Sh. M.K.Midha,IAS (Retd.)

Consultant, Sevottam Cell

Sh. Shiv Prasad Sharma,IAS (Retd.)

Project Associate, Sevottam Cell

Mrs. Aarti Dudeja
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</table>

Study Material-1 (pdf) :

Study Material-2 (pdf) :

Study Material-3 (pdf) :

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