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Session Timings
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Session
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Faculty Member
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10th September, 2026 (Day One)
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09.45 am to 10.00 am
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Registration of Participants
(including registration on iGOT platform)
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Staff, Regional Centre Jalandhar
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10.00 am to 10.15 am
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Introduction and purpose of the training programme.
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Sh. Harjeet Singh, Superintendent (Retd.) (9914024124)
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10.15 am to 11.30 am
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Good Governance and Citizen Centric Administration
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Dr. Amanpreet Kaur, BAMS, LLB, Amritsar (7973493382)
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11.30 am to 11.45 am
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Tea Break
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11.45 am to 01.00 pm
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Concept of Sevottam (Citizen Charter, Right to Service Act & Grievance Redressal Mechanism)
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Dr. Amanpreet Kaur.
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01.00 pm to 01.30 pm
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Lunch
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01.30 pm to 02.45 pm
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Punjab Right to Service Act: The Punjab Transparency and Accountability in Delivery of Public Services Act, 2018 and its Rules 2021.
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Sh. Baljinder Singh Tehsildar (Retd.) (9814536679)
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02.45 pm to 03.00 pm
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Tea Break
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03.00 pm to 04.15 pm
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Behavioural Skills for Public Officials: Positive attitude towards delivery of quality services and public grievance redressal.
Integrity and good behavioural conduct towards citizens/ service recipients.
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Sh. Baljinder Singh Tehsildar (Retd.)
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11th September, 2026 (Day Two)
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10.00 am to 10.15 am
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Recapitulation
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Sh. Pirthi Singh, PCS, Regional Project Director, RC Jalandhar
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10.15 am to 11.30 am
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Working of Public Grievance Redressal System (PGRS) Portal of Punjab.
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Ms. Navjot Kaur, District IT Manager, DC Office, Amritsar (8557920405)
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11.30 am to 11.45 am
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Tea Break
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11.45 am to 01.00 pm
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Visit to Citizen Centric Services delivery channels like Sewa Kendras, Fard Kendras, Saanjh Kendras.
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Ms. Navjot Kaur
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01.00 pm to 01.30 pm
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Lunch
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01.30 pm to 02.45 pm
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Interaction & Discussion
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Sh. Pirthi Singh, PCS, Regional Project Director, RC Jalandhar
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02.45 pm to 03.00 pm
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Tea Break
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03.00 pm to 03.30 pm
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Multiple Choice Questions
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Sh. Pirthi Singh, PCS, Regional Project Director, RC Jalandhar
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03:30 pm to 04:30 pm
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Feedback & Valediction
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Sh. Harjeet Singh, Superintendent (Retd.)
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Sh. Pirthi Singh, PCS, Regional Project Director, RC Jalandhar (Contact No. 98884-98055)
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