Administrative Training Institute

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HARYANA INSTITUTE OF PUBLIC  ADMINISTRATION : GURGAON

One Day Training Programme on

Good Governance, Public Service Delivery, Karamyogi Competencies, Behaviour Skills for GROs (CPGRAMS, CM’s Window, RTS Act, Haryana, etc.) for the Officers/Officials of HAFED at DTC, Hisar (22.07.2026)

<table border="1" cellspacing="0" class="Table" style="border-collapse:collapse; border:solid windowtext 1.0pt; width:529.8pt">
	<tbody>
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			<td style="vertical-align:top; width:105.45pt">
			Time
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			Topics
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			<td style="vertical-align:top; width:141.65pt">
			Name of the Speaker
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			<td style="vertical-align:top; width:105.45pt">
			09.00-10.00 a.m.
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			<td style="vertical-align:top; width:282.7pt">
			Registration
			</td>
			<td style="vertical-align:top; width:141.65pt">
			DTC, Hisar
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		<tr>
			<td style="height:42.45pt; vertical-align:top; width:105.45pt">
			10.00-11.15 a.m.
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			<td style="height:42.45pt; vertical-align:top; width:282.7pt">
			Sevottam Framework for Service Delivery

<ol style="list-style-type:lower-alpha">
				<li>Sevottam Framework</li>
				<li>Right to Service Act</li>
			</ol>

Karamyogi Competency Model for Public Officials

<ol start="3" style="list-style-type:lower-alpha">
				<li>Karamyogi Competency Model for Modern Governance</li>
			</ol>
			</td>
			<td style="height:42.45pt; vertical-align:top; width:141.65pt">
			Sh. Shiv Prasad Sharma,IAS(Retd.)

Project Associate,

Sevottam Cell, HIPA, Ggm

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			<td style="height:20.35pt; vertical-align:top; width:105.45pt">
			11.15-11.45 a.m.
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			<td style="height:20.35pt; vertical-align:top; width:282.7pt">
			Tea Break
			</td>
			<td style="height:20.35pt; vertical-align:top; width:141.65pt">
			 
			</td>
		</tr>
		<tr>
			<td style="height:42.0pt; vertical-align:top; width:105.45pt">
			11.45-01.00 p.m.
			</td>
			<td style="height:42.0pt; vertical-align:top; width:282.7pt">
			Good Governance and Citizen Centric Administration

<ol style="list-style-type:lower-alpha">
				<li>Citizen Centric Administration</li>
			</ol>

<ol style="list-style-type:lower-alpha">
				<li>Public Service Ethics</li>
			</ol>

<ol start="2" style="list-style-type:lower-alpha">
				<li>Competency Development</li>
			</ol>
			</td>
			<td style="height:42.0pt; vertical-align:top; width:141.65pt">
			Sh. A.C.Sharma

Former Principal,

DTC, Gurugram
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		</tr>
		<tr>
			<td style="height:15.95pt; vertical-align:top; width:105.45pt">
			01.00-02.00 p.m.
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			<td style="height:15.95pt; vertical-align:top; width:282.7pt">
			Lunch Break
			</td>
			<td style="height:15.95pt; vertical-align:top; width:141.65pt">
			 
			</td>
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			<td style="height:47.75pt; vertical-align:top; width:105.45pt">
			02.00-03.15 p.m.
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			<td style="height:47.75pt; vertical-align:top; width:282.7pt">
			Behavioural Skills for Public Officials

<ol style="list-style-type:lower-alpha">
				<li>Empathy in addressing the Public Grievances</li>
				<li>Attitudes and Behaviour in addressing the Public G2rievances</li>
			</ol>

<ol start="3" style="list-style-type:lower-alpha">
				<li>Feed-back skills and addressing public grievances</li>
			</ol>
			</td>
			<td style="height:47.75pt; vertical-align:top; width:141.65pt">
			Sh. A.C. Sharma
			</td>
		</tr>
		<tr>
			<td style="height:12.95pt; vertical-align:top; width:105.45pt">
			03.15-03.30 p.m.
			</td>
			<td style="height:12.95pt; vertical-align:top; width:282.7pt">
			Tea Break
			</td>
			<td style="height:12.95pt; vertical-align:top; width:141.65pt">
			 
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:105.45pt">
			03.30-04.45 p.m.
			</td>
			<td style="vertical-align:top; width:282.7pt">
			Sevottam Framework for Service Delivery

<ol style="list-style-type:lower-alpha">
				<li>CM’s Window (State Grievance Redressal Portal)</li>
				<li>CPGRAMS</li>
			</ol>
			</td>
			<td style="vertical-align:top; width:141.65pt">
			Sh. Shiv Prasad Sharma
			</td>
		</tr>
		<tr>
			<td style="height:20.4pt; vertical-align:top; width:105.45pt">
			04.45-05.00 p.m.
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			<td style="height:20.4pt; vertical-align:top; width:282.7pt">
			Question-Answer Sessions
			</td>
			<td style="height:20.4pt; vertical-align:top; width:141.65pt">
			Sh. M.K.Midha,IAS (Retd.)

Consultant, Sevottam Cell

Sh. Shiv Prasad Sharma

Dr. Aarti Dudeja

In-charge, Sevottam Cell
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	</tbody>
</table>

Study Material-1 (pdf) :

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Study Material-3 (pdf) :

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