Administrative Training Institute

ATI :

Course Name :

Start Date :

End Date :

Proposed Participants :

Estimated Cost :

Course Content :

One Day Training Programme on Good Governance, Public Service Delivery, Karamyogi Competencies, Behaviour Skills for GROs (CPGRAMS, CM’s Window, RTS Act, Haryana, etc.) for the  Officers/Officials of HAFED

at HIPA, Gurugram

on 08.07.2026

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			Time
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			Topics
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			Name of the Speaker
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			09.00-10.00 a.m.
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			Registration

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			 HIPA
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			10.00-11.15 a.m.
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			<td style="height:11.75pt; vertical-align:top; width:246.95pt">
			Good Governance and Citizen Centric Administration

<ol style="list-style-type:lower-alpha">
				<li>Citizen Centric Administration</li>
				<li>Public Service Ethics</li>
			</ol>
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			<td style="height:11.75pt; vertical-align:top; width:155.9pt">
			Sh.M.K.Midha,IAS (Retd.)

Consultant,

Sevottam Cell, HIPA,Ggm.
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			<td style="height:11.75pt; vertical-align:top; width:112.85pt">
			11.15-11.45 a.m.
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			<td style="height:11.75pt; vertical-align:top; width:246.95pt">
			Tea Break
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			<td style="height:11.75pt; vertical-align:top; width:112.85pt">
			11.45-01.00  p.m.
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			<td style="height:11.75pt; vertical-align:top; width:246.95pt">
			Public Grievances : Meaning, Causes, Challenges and SOP for speedy redressal thereof

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			<td style="height:11.75pt; vertical-align:top; width:155.9pt">
			Sh. N.C.Wadhwa,IAS (Retd.)

Former Vice Chancellor,

Manav Rachna International University, Faridabad
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			01.00-02.00 p.m.
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			<td style="height:11.75pt; vertical-align:top; width:246.95pt">
			Lunch Break
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			02.00-03.15 p.m.
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			<td style="height:11.75pt; vertical-align:top; width:246.95pt">
			Sevottam Framework for Service Delivery

<ol style="list-style-type:lower-alpha">
				<li>Sevottam Framework</li>
				<li>Right to Service Act</li>
			</ol>

Karamyogi Competency Model for Public Officials

<ul>
				<li>Karamyogi Competency Model for Modern Governance</li>
			</ul>

Ethics and Values in Administration
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			Dr. Aarti Dudeja

In-charge,

Sevottam Cell, HIPA, Ggm.

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			03.15-03.30 p.m.
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			<td style="height:11.75pt; vertical-align:top; width:246.95pt">
			Tea Break
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			<td style="height:11.75pt; vertical-align:top; width:155.9pt">
			 
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			03.30-04.45 p.m.
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			<td style="vertical-align:top; width:246.95pt">
			Sevottam Framework for Service Delivery

<ol style="list-style-type:lower-alpha">
				<li>CM’s Window (State Grievance Redressal Portal)</li>
				<li>CPGRAMS</li>
			</ol>
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			<td style="vertical-align:top; width:155.9pt">
			Sh. Shiv Prasad Sharma,     IAS(Retd.)

Project Associate,

Sevottam Cell, HIPA, Ggm.
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			<td style="height:20.4pt">
			 
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			04.45-05.15 p.m.
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			<td style="height:20.4pt; vertical-align:top; width:246.95pt">
			Question-Answer Sessions

Valediction and Online Feed-Back
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			Sh. M.K.Midha

Sh. Shiv Prasad Sharma

Dr. Aarti Dudeja
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Study Material-1 (pdf) :

Study Material-2 (pdf) :

Study Material-3 (pdf) :

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