Administrative Training Institute

ATI :

Course Name :

Start Date :

End Date :

Proposed Participants :

Estimated Cost :

Course Content :

RCVPNoronha Academy of Administration & Management, Bhopal

Madhya Pradesh, Bhopal

Title of Course                                   :      Training of Trainers (TOT) on Sevottam

Duration                                             :          17.09.2026 to 18.09.2026

Sponsoring Organization                  :     Sevottam, DARPG,  GoI

Participants                                       :         Level 1& II Officers

Course coordinator                           :         Nidhi Sakalle, Academy of Administration, Bhopal.

Course Code                                     :                                                                                               359

Time Table

<table align="center" cellspacing="0" class="Table" style="border-collapse:collapse; border:none; width:726px">
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			Date 
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			Time
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			Topics
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			<td style="height:18.45pt; width:150.75pt">
			Facilitator/s
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			<td rowspan="5" style="height:19.6pt; vertical-align:top; width:57.2pt">
			17.09.2026 
			</td>
			<td style="height:19.6pt; width:68.8pt">
			9.30 -10.00
			</td>
			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			Registration and Introduction and course briefing

</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			Smt. NidhiSakalle

Course Director
			</td>
		</tr>
		<tr>
			<td style="height:19.6pt; width:68.8pt">
			10.00 – 10.55
			</td>
			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			Concepts of Sevottam Framework for Service Delivery
			</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			Smt. NidhiSakalle
			</td>
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			<td style="height:19.6pt; width:68.8pt">
			10.55 -11.00
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			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			Tea 
			</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			 
			</td>
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			11.00 - 11.05
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			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			Chair Yoga 
			</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			 
			</td>
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			<td style="height:19.6pt; width:68.8pt">
			11.05 -01.00
			</td>
			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			Good Governance and Citizen Centric Administration &

e- Governance
			</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			Dr Manoj kumar Jain

Head, Centre for HR and Technology, Atal Bihari Vajpayee School of Good Governance and Policy analysis
			</td>
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			<td rowspan="6" style="height:19.6pt; vertical-align:top; width:57.2pt">
			 
			</td>
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			01.00 -02.00
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			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			Lunch
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			02.00 -02.05 
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			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			Chair Yoga
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			</td>
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			<td style="height:19.6pt; width:68.8pt">
			02.05-03.50
			</td>
			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			M.P. Public Service Delivery Guarantee Act 2010 – A Small Steps, Big Impact: Becoming change agents in Public Service Delivery 
			</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			Mr. Shiv Mohan Soni

State Public Service Manager 
			</td>
		</tr>
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			<td style="height:19.6pt; width:68.8pt">
			03.50-04.00
			</td>
			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			Tea
			</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			Mr. Shiv Mohan Son
			</td>
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			<td style="height:19.6pt; width:68.8pt">
			04.00-04.05
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			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			Chair Yoga
			</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			 
			</td>
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			<td style="height:19.6pt; width:68.8pt">
			04.05-05.00
			</td>
			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			Direct Trainer Skills & Lecture Method 
			</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			Nidhi Sakalle
			</td>
		</tr>
		<tr>
			<td rowspan="7" style="height:19.6pt; vertical-align:top; width:57.2pt">
			18.09.2026
			</td>
			<td style="height:19.6pt; width:68.8pt">
			10.00 to 10.55
			</td>
			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			C.M. Helpline 181 Introduction and Background, Grievances, Appeals and Their Resolution 
			</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			Mr.Vishal Parasar

Sr.Consultant

CM Helpline
			</td>
		</tr>
		<tr>
			<td style="height:19.6pt; width:68.8pt">
			11.05-12.00
			</td>
			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			C.M. Helpline -Introduction and Background, Grievances, Appeals and Their Resolution  &  CM Jansewa/ CM Jan kalyanAbhiyan
			</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			Mr.Vishal Parashar
			</td>
		</tr>
		<tr>
			<td style="height:19.6pt; width:68.8pt">
			12:00 to 01:00  
			</td>
			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			C.M. Helpline – Technical session 
			</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			Mr.Vishal Parasar 
			</td>
		</tr>
		<tr>
			<td style="height:19.6pt; width:68.8pt">
			02.05-03.00
			</td>
			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			CPGRAMS

Integration of CPGRAMS and CM Helpline 
			</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			Mr.Sandeep Asthana

Director CM Helpline & State Nodal Officer CPGRAMS
			</td>
		</tr>
		<tr>
			<td style="height:19.6pt; width:68.8pt">
			03.00 -03.50
			</td>
			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			Samadhan  Online ,Samadhan One day

</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			Mr.Sandeep Asthana
			</td>
		</tr>
		<tr>
			<td style="height:19.6pt; width:68.8pt">
			04.05-4.55
			</td>
			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			Cyber Security
			</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			Hemraj Singh Chouhan

Cyber Expert

</td>
		</tr>
		<tr>
			<td style="height:19.6pt; width:68.8pt">
			5: 00 – 5:30
			</td>
			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			Behavioural Skills for Public Officials 
			</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			Smt. NidhiSakalle
			</td>
		</tr>
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			<td style="height:19.6pt; vertical-align:top; width:57.2pt">
			 
			</td>
			<td style="height:19.6pt; width:68.8pt">
			5:30 – 5:45 
			</td>
			<td style="height:19.6pt; vertical-align:top; width:267.75pt">
			Valediction
			</td>
			<td style="height:19.6pt; vertical-align:top; width:150.75pt">
			Smt. NidhiSakalle

Course Director
			</td>
		</tr>
	</tbody>
</table>

Tea 10.55 to 11 am; 3.55 to 4pm ; Lunch 1 to 2 pm , Chair Yoga 11 – 11.05 am, 4 -4.05pm

Study Material-1 (pdf) :

Click to open : 288096_1347863097.pdf

Study Material-2 (pdf) :

Study Material-3 (pdf) :

Click to open : 621486_923533819.pdf

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