Administrative Training Institute

ATI :

Course Name :

Start Date :

End Date :

Proposed Participants :

Estimated Cost :

Course Content :

RCVPNoronha Academy of Administration & Management, Bhopal

Madhya Pradesh, Bhopal

Title of Course                       :                             Training of Trainers (TOT) on Sevottam

Duration                                 :                                              23.09.2026 to 24.09.2026

Sponsoring Organization      :                       Sevottam, DARPG GoI

Participants                           :                                             Level 1& II Officers

Course coordinator               :                          NidhiSakalle,Academy of Administration, Bhopal.

Time Table

<table align="center" cellspacing="0" class="Table" style="border-collapse:collapse; border:none; width:726px">
	<tbody>
		<tr>
			<td style="height:18.45pt; vertical-align:top; width:57.2pt">
			Date 
			</td>
			<td style="height:18.45pt; width:68.8pt">
			Time
			</td>
			<td style="height:18.45pt; width:313.7pt">
			Topics
			</td>
			<td style="height:18.45pt; width:104.8pt">
			Facilitator/s
			</td>
		</tr>
		<tr>
			<td rowspan="5" style="height:19.6pt; vertical-align:top; width:57.2pt">
			23.09.2026 
			</td>
			<td style="height:19.6pt; width:68.8pt">
			9.30 -10.00
			</td>
			<td style="height:19.6pt; vertical-align:top; width:313.7pt">
			Registration and Introduction and course briefing

</td>
			<td style="height:19.6pt; vertical-align:top; width:104.8pt">
			Smt. NidhiSakalle

Course Director
			</td>
		</tr>
		<tr>
			<td style="height:19.6pt; width:68.8pt">
			10.00 – 10.55
			</td>
			<td style="height:19.6pt; vertical-align:top; width:313.7pt">
			Concepts of Sevottam Framework for Service Delivery
			</td>
			<td style="height:19.6pt; vertical-align:top; width:104.8pt">
			Smt. NidhiSakalle
			</td>
		</tr>
		<tr>
			<td style="height:35.65pt; width:68.8pt">
			11.05 -01.00
			</td>
			<td style="height:35.65pt; vertical-align:top; width:313.7pt">
			Good Governance and Citizen Centric Administration &

e- Governance
			</td>
			<td style="height:35.65pt; vertical-align:top; width:104.8pt">
			Dr Manoj kumar Jain

Head ,Centre for HR and TechnologyaTAL Bihari Vajpayee , School of Good Governance and Policy Analysis

</td>
		</tr>
		<tr>
			<td style="height:19.6pt; width:68.8pt">
			02.05-03.50
			</td>
			<td style="height:19.6pt; vertical-align:top; width:313.7pt">
			Madhya Pradesh Public Service Delivery Guarantee Act 2010

M.P. Public Service Delivery Guarantee Act 2010 – A Small Steps, Big Impact: Becoming change agents in Public Service Delivery

</td>
			<td style="height:19.6pt; vertical-align:top; width:104.8pt">
			Mr. Shiv Mohan Soni

9752533396
			</td>
		</tr>
		<tr>
			<td style="height:19.6pt; width:68.8pt">
			04.05-05.00
			</td>
			<td style="height:19.6pt; vertical-align:top; width:313.7pt">
			Cyber Security 
			</td>
			<td style="height:19.6pt; vertical-align:top; width:104.8pt">
			Shri Hemraj singh Chouhan

Cyber Expert 
			</td>
		</tr>
		<tr>
			<td rowspan="5" style="height:19.6pt; vertical-align:top; width:57.2pt">
			24.09.2026
			</td>
			<td style="height:19.6pt; width:68.8pt">
			10.00 to 10.55
			</td>
			<td style="height:19.6pt; vertical-align:top; width:313.7pt">
			C.M. Helpline 181 Introduction and Background, Grievances, Appeals and Their Resolution 
			</td>
			<td style="height:19.6pt; vertical-align:top; width:104.8pt">
			Vishal Parasar

Sr. Consultant CM Helpline 
			</td>
		</tr>
		<tr>
			<td style="height:19.6pt; width:68.8pt">
			11.05-12.00
			</td>
			<td style="height:19.6pt; vertical-align:top; width:313.7pt">
			C.M. Helpline -Introduction and Background, Grievances, Appeals and Their Resolution  &  CM Jansewa/ CM Jan kalyan Abhiyan
			</td>
			<td style="height:19.6pt; vertical-align:top; width:104.8pt">
			  Mr. Vishal Parasar
			</td>
		</tr>
		<tr>
			<td style="height:19.6pt; width:68.8pt">
			12:00 to 01:00  
			</td>
			<td style="height:19.6pt; vertical-align:top; width:313.7pt">
			CPGRAMS

Integration of CPGRAMS and CM Helpline
			</td>
			<td style="height:19.6pt; vertical-align:top; width:104.8pt">
			Mr.Vishal Parasar
			</td>
		</tr>
		<tr>
			<td style="height:19.6pt; width:68.8pt">
			02.05-03.50
			</td>
			<td style="height:19.6pt; vertical-align:top; width:313.7pt">
			Direct Trainer Skills
			</td>
			<td style="height:19.6pt; vertical-align:top; width:104.8pt">
			Dr.O.P.Dwivedi

Master trainer DoPT GOI
			</td>
		</tr>
		<tr>
			<td style="height:19.6pt; width:68.8pt">
			04.05-5.00
			</td>
			<td style="height:19.6pt; vertical-align:top; width:313.7pt">
			Behavioural Skills for Public Officials 
			</td>
			<td style="height:19.6pt; vertical-align:top; width:104.8pt">
			Smt. NidhiSakalle
			</td>
		</tr>
		<tr>
			<td style="height:19.6pt; vertical-align:top; width:57.2pt">
			 
			</td>
			<td style="height:19.6pt; width:68.8pt">
			5 .00 to 5 .30 
			</td>
			<td style="height:19.6pt; vertical-align:top; width:313.7pt">
			Valediction
			</td>
			<td style="height:19.6pt; vertical-align:top; width:104.8pt">
			 
			</td>
		</tr>
	</tbody>
</table>

Study Material-1 (pdf) :

Study Material-2 (pdf) :

Study Material-3 (pdf) :

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