Administrative Training Institute

ATI :

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Course Content :

One Day Training Programme on

Good Governance, Public Service Delivery, Karamyogi Competencies, Behaviour Skills for GROs (CPGRAMS, CM’s Window, RTS Act, Haryana, etc.) for the Officers and Principals of Secondary Education Department at DTC, Hisar

(20.07.2026)

<table border="1" cellspacing="0" class="Table" style="border-collapse:collapse; border:solid windowtext 1.0pt; width:529.8pt">
	<tbody>
		<tr>
			<td style="vertical-align:top; width:105.45pt">
			Time
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			<td style="vertical-align:top; width:282.7pt">
			Topics
			</td>
			<td style="vertical-align:top; width:141.65pt">
			Name of the Speaker
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		</tr>
		<tr>
			<td style="vertical-align:top; width:105.45pt">
			09.00-10.00 a.m.
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			<td style="vertical-align:top; width:282.7pt">
			Registration
			</td>
			<td style="vertical-align:top; width:141.65pt">
			DTC, Hisar
			</td>
		</tr>
		<tr>
			<td style="height:42.45pt; vertical-align:top; width:105.45pt">
			10.00-10.30 a.m.
			</td>
			<td style="height:42.45pt; vertical-align:top; width:282.7pt">
			Key Note Address on

Role and Responsibility of Government Functionaries in Public Service Delivery System and Grievance Redressal  
			</td>
			<td style="height:42.45pt; vertical-align:top; width:141.65pt">
			Smt. Geeta Bharti,IAS,

Commissioner,

Hisar Division, Hisar.
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		</tr>
		<tr>
			<td style="height:22.3pt; vertical-align:top; width:105.45pt">
			10.30-11.00 a.m.
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			<td style="height:22.3pt; vertical-align:top; width:282.7pt">
			Tea Break
			</td>
			<td style="height:22.3pt; vertical-align:top; width:141.65pt">
			 
			</td>
		</tr>
		<tr>
			<td style="height:42.45pt; vertical-align:top; width:105.45pt">
			11.00-12.15 a.m.
			</td>
			<td style="height:42.45pt; vertical-align:top; width:282.7pt">
			Good Governance and Citizen Centric Administration

<ol style="list-style-type:lower-alpha">
				<li>Citizen Centric Administration</li>
				<li>Public Service Ethics</li>
			</ol>
			</td>
			<td style="height:42.45pt; vertical-align:top; width:141.65pt">
			Sh. Shiv Prasad Sharma,IAS(Retd.)

Project Associate,

Sevottam Cell, HIPA, Ggm
			</td>
		</tr>
		<tr>
			<td style="height:15.95pt; vertical-align:top; width:105.45pt">
			12.15-01.15 p.m.
			</td>
			<td style="height:15.95pt; vertical-align:top; width:282.7pt">
			Sevottam Framework for Service Delivery

<ol style="list-style-type:lower-alpha">
				<li>CM’s Window (State Grievance Redressal Portal)</li>
				<li>CPGRAMS</li>
			</ol>
			</td>
			<td style="height:15.95pt; vertical-align:top; width:141.65pt">
			Sh. Shiv Prasad Sharma, IAS (Retd.)

</td>
		</tr>
		<tr>
			<td style="height:11.75pt; vertical-align:top; width:105.45pt">
			01.15-02.00 p.m
			</td>
			<td style="height:11.75pt; vertical-align:top; width:282.7pt">
			Lunch Break
			</td>
			<td style="height:11.75pt; vertical-align:top; width:141.65pt">
			 
			</td>
		</tr>
		<tr>
			<td style="height:26.45pt; vertical-align:top; width:105.45pt">
			02.00-03.15 p.m.
			</td>
			<td style="height:26.45pt; vertical-align:top; width:282.7pt">
			Behavioural Skills for Public Officials

<ol style="list-style-type:lower-alpha">
				<li>Empathy in addressing the Public Grievances</li>
				<li>Attitudes and Behaviour in addressing the Public Grievances</li>
				<li>Feed-back skills and addressing public grievances</li>
			</ol>
			</td>
			<td style="height:26.45pt; vertical-align:top; width:141.65pt">
			Sh. D.N.S.Chahal,

Former Principal,

DTC, Hisar
			</td>
		</tr>
		<tr>
			<td style="height:12.95pt; vertical-align:top; width:105.45pt">
			03.15-03.30 p.m.
			</td>
			<td style="height:12.95pt; vertical-align:top; width:282.7pt">
			Tea Break
			</td>
			<td style="height:12.95pt; vertical-align:top; width:141.65pt">
			 
			</td>
		</tr>
		<tr>
			<td style="vertical-align:top; width:105.45pt">
			03.30-04.45 p.m.
			</td>
			<td style="vertical-align:top; width:282.7pt">
			Good Governance and Citizen Centric Administration

<ol style="list-style-type:lower-alpha">
				<li>Citizen Centric Administration</li>
				<li>Public Service Ethics</li>
				<li>Competency Development</li>
			</ol>
			</td>
			<td style="vertical-align:top; width:141.65pt">
			Sh. D.N.S.Chahal,

</td>
		</tr>
		<tr>
			<td style="height:20.4pt; vertical-align:top; width:105.45pt">
			04.45-05.00 p.m.
			</td>
			<td style="height:20.4pt; vertical-align:top; width:282.7pt">
			Question-Answer Sessions
			</td>
			<td style="height:20.4pt; vertical-align:top; width:141.65pt">
			Sh. M.K.Midha,IAS (Retd.)

Consultant, Sevottam Cell

Sh. Shiv Prasad Sharma

Dr. Aarti Dudeja

In-charge, Sevottam Cell
			</td>
		</tr>
	</tbody>
</table>

Study Material-1 (pdf) :

Study Material-2 (pdf) :

Study Material-3 (pdf) :

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